Focus : Customer Service Training  

Entrance requirements:

Basic Keyboarding skills High School Diploma or GED if applicant does not have diploma or GED applicant must satisfactorily complete an entrance exam.

Award upon completion: Diploma

*Schedule: Monday - Fridays 9-4 (Classes Customer Service Keyboarding I and Word) Evenings - 6-9 and Sat. 9-4.
*Check with school to receive most updated schedule

Method of Delivery: Classroom Training

Max Class Size: 18

Price (US$): 1300

Price Includes: Books materials and handouts

Price Does not Include: Transportation/Meals

About the Instructor:

The minimum education or professional requirement for an instructor of this course is: Liscensced by NYS Department

This curriculum is designed to develop customer service and workplace skills such as interpersonal communication problem-solving working as a member of a team. This course will give an overview of applicable customer service techniques applicable to a variety of industries such as retail hospitality travel and tourism. The course will cover principles of quality customer service and public relations. Student will gain the confidence needed to make effective decisions and handle customer complaints. Participants are also training in keyboarding I which is useful for a customer service agent in taking messages and inputting data into the computer; in Microsoft Word the student will be able to type memos letters send emails and operate the internet resume preparation; job search and interviewing techniques which will make them more marketable. All students will be provided with job placement assistance.
 

Course Title Hours
Keyboarding 30
Microsoft Word 30
Customer Service 30
Total 90 Clock Hours
Medical Office Assistant
 
Microsoft Office User
     Specialist
 
Microsoft Office Suite and
     Customer Training
 
Administrative Office
     Assistant
 
Legal Office Assistant
 
Accounting and
     Quickbooks
 
Medical Assistant
 
Customer Service Training
 
GED Preparation
 
ESL Beginning
 

Would you like to be part of a school that thrives on creativity and innovation?

We are a fast growing, exciting, dynamic and results oriented school, with a steady 75% placement record. Our Faculty is the best in the industry and make learning process an enjoyable moment.

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