Focus : Customer Service Training  

Entrance requirements:

Basic Keyboarding skills High School Diploma or GED if applicant does not have diploma or GED applicant must satisfactorily complete an entrance exam.

Award upon completion: Diploma

*Schedule: Monday - Fridays 9-4 (Classes Customer Service Keyboarding I and Word) Evenings - 6-9 and Sat. 9-4.
*Check with school to receive most updated schedule

Method of Delivery: Classroom Training

Max Class Size: 18

Price (US$): 1300

Price Includes: Books materials and handouts

Price Does not Include: Transportation/Meals

About the Instructor:

The minimum education or professional requirement for an instructor of this course is: Liscensced by NYS Department

This curriculum is designed to develop customer service and workplace skills such as interpersonal communication problem-solving working as a member of a team. This course will give an overview of applicable customer service techniques applicable to a variety of industries such as retail hospitality travel and tourism. The course will cover principles of quality customer service and public relations. Student will gain the confidence needed to make effective decisions and handle customer complaints. Participants are also training in keyboarding I which is useful for a customer service agent in taking messages and inputting data into the computer; in Microsoft Word the student will be able to type memos letters send emails and operate the internet resume preparation; job search and interviewing techniques which will make them more marketable. All students will be provided with job placement assistance.

Course Title Hours
Keyboarding 30
Microsoft Word 30
Customer Service 30
Total 90 Clock Hours
Medical Office Assistant
Microsoft Office User
Microsoft Office Suite and
     Customer Training
Administrative Office
Legal Office Assistant
Accounting and
Medical Assistant
Customer Service Training
GED Preparation
ESL Beginning

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