Basic Keyboarding skills High School Diploma
or GED if applicant does not have diploma or
GED applicant must satisfactorily complete
an entrance exam.
Award upon completion: Diploma
*Schedule: Monday - Fridays 9-4
(Classes Customer Service Keyboarding I and
Word) Evenings - 6-9 and Sat. 9-4.
*Check with school to receive most updated
Method of Delivery: Classroom
Max Class Size: 18
Price Includes: Books materials and
Price Does not Include:
About the Instructor:
The minimum education or professional
requirement for an instructor of this course
is: Liscensced by NYS Department
This curriculum is designed to develop
customer service and workplace skills such
as interpersonal communication
problem-solving working as a member of a
team. This course will give an overview of
applicable customer service techniques
applicable to a variety of industries such
as retail hospitality travel and tourism.
The course will cover principles of quality
customer service and public relations.
Student will gain the confidence needed to
make effective decisions and handle customer
complaints. Participants are also training
in keyboarding I which is useful for a
customer service agent in taking messages
and inputting data into the computer; in
Microsoft Word the student will be able to
type memos letters send emails and operate
the internet resume preparation; job search
and interviewing techniques which will make
them more marketable. All students will be
provided with job placement assistance.