Focus : Microsoft Office Suite and Customer Training

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Entrance requirements: This program requires a 12th-grade level of reading and candidates must meet at least one of the following requirements:

Having a high school diploma or GED equivalent, or
Level D Survey Form passing score 745.

Award upon completion: Diploma

The curriculum is a combination of two areas of training: computer and customer service training. The Microsoft office suite will cover hardware and software word, excel, powerpoint and outlook. The course component will provide participants with the necessary tools needed to advance in the competitive work environment. The program will prepare the students in computer word processing spreadsheets data bases and presentations, applications and outlook. Participants will receive training in the workforce interpersonal communications resume preparation working as a team, job search and interviewing techniques. The customer service aspect of the training is designed to develop customer service and work place skills such as interpersonal communications problem-solving working as a member. The course will be given an overview of applicable customer service techniques applicable to a variety of industries, such as, corporate non-profit customer service and retail hospitality travail and tourism. The course will cover principles of quality customer service and public relations. Students will gain the confidence needed to make effective decisions and handle customer complaints in any type of working environment in a timely fashion. After the students satisfactorily complete the program, they will be proficient in the Microsoft office suite and will be able to type business correspondence—letters reports invoices mail merges macros spreadsheets powerpoint presentations and run queries in access; and with the customer service the student will be able to effectively communicate articulate and apply the necessary customer service skills as needed. The program will complete within 11-12 weeks totaling 214 hours from 9-4 pm during the day. Student will be provided with job placement assistance.

Course Title Hours
Customer Service Training 30
Word 48
Excel 48
Access 48
Powerpoint 40
Total 214 Clock Hours
Medical Office
Administrative Office
Legal Office Assistant
Basic Accounting and
Computerized Quickbooks
     and Accounting
Customer Service Training
Database SQL Server
Database Systems Analyst
ESL Beginning

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